Frequently Asked Questions
When should I book my removal?
The more advance notice you can give, the more likely we will be available on your required dates.
2 weeks notice in advance of your move, is preferable. We can take tentative dates and pencil you in on the calendar, however that does not guarantee you that day, until we receive your deposit of £45.00. That amount will secure your booking.
How do I arrange a quote?
We can provide quotes either over the telephone, via our on-line quote form, by Facetime/Skype call or via a home visit by our assessor.
What time should I expect the vehicle on removal day?
Unless otherwise arranged, a vehicle will arrive in the morning between 8:00am and 9:00am on your removal day. We will contact you the day before to confirm times and will also call you, when we are leaving the depot to let you know that we are on our way. If we encounter any delays on the journey, we will keep you updated.
What do I need to do before removal day?
If you have not arranged for a full packing service, it would be most helpful if you could complete the following pre-move preparations:
Chests of draws, wardrobes, cupboards etc. should be emptied.
If possible, save an adequate parking space. All electrical appliances and white goods, should be disconnected before our arrival.
What items canNOT BE moveD BY Premier?
We are unable to move the following items due to legal and health and safety reasons:
Gas bottles, paints, fireworks, toxins or poisons, medication, any items made from animals on the endangered species list or any illegal goods.
How do I pay for my removals or storage?
Bank transfer or card payment over the telephone, funds must be cleared 7 days before the day of your move. Storage payments are invoiced at the beginning of every month. All storage must be paid for in full before the day of delivery.